We aim to ship orders with 1-2 working days but this might be slightly longer during busy times.
Please note that our Luxe Hoodies are 1-2 week lead time for delivery
We offer standard delivery within the UK (including NI, Jersey & Guernsey) for £2.99, or free UK delivery with sales over £40.
Delivery once shipped, is usually by Hermes or Royal Mail dispatch. Please allow up to 7 days for your order to arrive before contacting us. If you have any queries regarding your order or delivery status, please email firstname.lastname@example.org
We can Ship Internationally using Royal Mail.
Ireland = £9
Canada = £12
Europe = £10.50
Returns & Exchanges:
We really hope that you love your order, but if you are not happy with your purchase, it is no problem to make a return to Liven Boutique. We are here for you all the way! We want to make your return hassle free, and as quick as possible, so by following these steps we can achieve this. Please make sure you have read all returns information and ensure that you have followed the correct procedure, and that you are aware of the timelines involved.
1) Please post back your return to the address below. We recommend that you use 2nd Class Signed For by Royal Mail to return your parcel. Or Hermes tracked parcel service. These are the cheapest and safest tracked services.
There is no need to provide any information inside your return, the only thing we require to make your refund is an Email to email@example.com with your:
a) Order Number
b) Postal Tracking code or a photo of the receipt
c) What you have returned & Why (if there is a fault, please give details)
Once you have posted your item via tracked delivery, you MUST submit the above information to us, in order for a refund to be possible.
Liven Boutique cannot be held responsible for any loss that may occur within the postal system during your returns journey to us, and we cannot reimburse if the package is lost. By sending your item via signed for service, and presenting the posting receipt to us as soon as you have posted you will be able to trace your return. This will give you peace of mind that it has reached our premises and that the return will be insured in case of loss or damage by the postal courier.
We want you to be 100% happy with your order.
You can return any item you don't wish to keep, we just ask that unsuitable items must be:
a) Returned within 14 days of receipt for a refund or exchange. Please note that the 14 days begins from the day after your receive your parcel.
b) In their original condition, unworn & unwashed
c) Items must have all tags still attached or if in the case of a non tagged item, this must be in their original clear packaging
d) Please ensure no items are marked by make up, false tan or creams. We ask for care to be taken when trying your items on
**Please be aware that we do not refund postage costs associated with your order.
We reserve the right not to refund you if an item is returned to us after the 14 calendar day timescale - when a refund or exchange will not be possible and the item will be returned to you, unless the item is faulty, not fit for purpose, or not as described.
It is also important that you are aware that the cost of returns must be paid by the customer, unless the item is faulty. In this case, please contact firstname.lastname@example.org with details, photos and order number so we can investigate and resolve this for you. All faulty items must be sent back by 2nd Class Signed For post in order for us to cover the return postal fees if applicable.
Returns Address: Liven Boutique, 21 Tooley Way, Deeping St James, Lincolnshire. PE6 8TH.
If you wish to exchange your item, then please follow the same steps as above, then email us with your exchange choice along with your returns tracking info. Please allow up to 7 days for exchanges to be processed.